FAQ's
Who is Project EV
Project EV specialise in providing cutting-edge electric vehicle charging points, connecting our customers with technology that breaks boundaries. Their goal is to help people make the switch to clean and affordable energy by adopting smart charging for electric vehicles. With a wide range of floor and wall-mounted AC and DC electric car chargers, Project EV’s technology provides you with the high energy output you need to keep your EV charged and running well.
What does installation include?
Project EV will install a 7.3kw AC charger for a fixed installation cost of £499.00 inc. VAT in England, Wales and Northern Ireland or £199.00 in VAT in Scotland. Price includes OLEV grant and OLEV and EST grant in Scotland. Eligibility and exclusions apply.
The fully installed price for Nationwide Vehicle Contracts customers includes:
Up to a 20-metre cable run, which is normally eight metres with other competitors
A free Solar Ready CT clamp (normally £35.00)
A five-year warranty free of charge. The industry standard is three years
Free smart app for life
Dual charger ready for domestic properties, with in built load balancing
How do I qualify for the Electric Vehicle Homecharge scheme?
The Office for Low Emission Vehicles (OLEV) provides a grant of up to £350 towards (as of the 1st April 2020) the installation of electric vehicle charging points. You can claim for one charging point per vehicle, for up to two points per household. Project EV will process and manage the application in order to claim the grant for you.
To qualify, you must:
You must have designated private off-street parking.
You must install an OLEV-approved chargepoint, such as Project EV's.
You must use an OLEV-approved chargepoint installer.
Customers must have proof they are the registered keeper/lease of the vehicle.
Full details of the grant terms and conditions are available at GOV.UK
Customers who require additional information, or have any queries on the grant process should contact OLEV directly on: chargepoint.grants@olev.gsi.gov.uk
How does AC charging work?
AC car charging is the ideal option for a home charging system, as it is a cost-effective route for many EV owners. Not only is it convenient, but it is also one of the most reliable sources of charging for an electric car. AC EV charger speeds depend on the output power of the charge point as well as the capabilities of the converter to change the power to DC.
The AC car charging method is most suitable for your home as the car will be stationary for longer periods of time and you’ll be able to charge your electric car fully. This can be done overnight to avoid peak electricity tariffs and reliance on the grid. If you need an option with a shorter charge time or require rapid charging, you may need to purchase a DC charging device.
What's included in a standard installation?
Project EV’s standard installation package for an electric vehicle home charge point covers the majority of homes in the UK and includes the following:
Fitting of a Project EV on a brick or plaster wall, or to another suitable permanent structure. The EV Charge point must be fixed to the main property and able to utilise the property’s earthing arrangement. The property's earthing arrangement must meet current regulations and Project EV is required to check this by law.
Up to 10 metres of cable, run and neatly clipped to the wall between the electricity distribution board/consumer unit and the Project EV home charge point.
Surface mounting of cable – i.e. no conduit or chasing
RCD protected way on the consumer unit, for connection of the charge point circuit.
Routing of the cable through a drilled hole in a wall up to 500mm (20 inches) thick, if this is needed.
The fitting and testing of electrical connections and protections required for the Project EV.
An additional three-way consumer unit, if required. The charge point must be installed on the main building.
RCD protected way on the consumer unit, for connection of the charge point circuit;
No groundworks;
The homeowner must comply with all current OLEV Domestic Scheme T&Cs
Sometimes issues arise on the day that could mean Project EV cannot complete your installation on the first visit, but if they know about these in advance, they can often resolve them beforehand.
What condition do I need to be aware of?
Some conditions and limitations that you need to know:
The Project EV home charge point must be located in your designated off-street parking area and be fixed at a height where it can’t be hit by a vehicle.
Project EV cannot fix the cable higher than 1.8 metres (6 feet) above the ground. If fixing higher than this is unavoidable then the installation may need to be paused - in that case, Project EV will quote for any extra work needed.
Project EV cannot, as part of the standard package, trench the cable underground or suspend it above ground - if something like this is required please contact the team so that a quote can be provided in advance. If the installer finds out on the day that they have to cross a garden or a pathway, they may need to pause the job and quote for the extra work needed to trench the cable.
When you are using your charger the EV charging lead must remain on your property and must not create a trip hazard for you or anyone else.
Project EV cannot run cable under floorboards or through ducting / ceiling voids/wall voids without a drawcord (to pull the cable through), or if the floorboards have not been lifted. Project EV cannot take responsibility for reinstating flooring or other building materials after the cable has been laid.
Project EV’s experts are not able to work in crawl spaces, on roofs or in lofts if it is deemed unsafe by them.
Project EV’s experts are not able to work in extreme weather (i.e. flooding or intense rain). If it is not safe to carry on, the installer will do as much as they can, and will return at a later date.
If you have purchased a freestanding mount for the Project EV to be fitted on, please be aware that there may be an additional cost for installing this.
How do I download the App?
The Project EV App is available on both the Apple App Store and Google Play Store to download.
What if my electricity supply is inadequate?
Project EV follows Standard Regulations and guidelines on Electric Vehicle installations. They can only complete the job if the electrical capacity (i.e. main fuse) can support the additional electrical demands of the installation. If the existing electrical arrangements at the property are not in line with these rules or there is something else that makes it unsafe for the installation to take place, then a separate quote will be supplied for the additional work needed to meet the required standards.
What are the terms of the 7-day installation period?
Installation within 7 days, assuming customer returns the necessary documents
Project EV will allocate two hours for standard installations. If they can’t complete on the day because of supply related problems or unexpected extra works then we will reschedule an installation date once the additional works are complete or our quotation for the work has been accepted.
The owner/customer or a responsible adult of the age of 18 years or over needs to be present on-site for the entire duration of the install.
If your Project EV Expert suspects that the installation will not comply with the OLEV grant requirements (see OLEV terms and conditions above), your installation will be paused. Should Project EV receive approval to proceed, a new installation date will be given, please allow up to 10 working days for a new installation date.
What are the terms of the 5 year warranty?
Project EV home charge points are covered by a comprehensive five year warranty. Any hardware failure should be promptly reported to Project EV. Please quote the serial number, the date of installation and a brief description of the fault. The Project EV technical team will carry out an assessment and will contact you to get further details and if necessary, arrange a service visit. The warranty will be void if the Project EV unit is opened, modified, tampered with or a repair is attempted by anyone other than a Project EV appointed electrician.
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